Return Policy
If you are not completely satisfied with your Felix Professional product purchased from our official website, you can return it for a full refund of the purchase price within 30 days(1).
Our Clearly Clean Guarantee
Thank you for being a Felix Professional customer, we’re so happy you’re part of the family.
At Felix Professional, we believe that you, our customers are the most important part of our business, and we want you to be 100% satisfied with your purchase, that’s why we proudly stand behind our products with our 30-Day, Clearly Clean Money-Back Guarantee. Simply return the product with your original proof of purchase(3), to the following address:
Mail to:
Felix Professional Returns
145 Sanford St.
Brooklyn, NY 11205
Please allow 2 weeks for processing. Refunds will be issued electronically.
(1)Please note that you are responsible for costs incurred in mailing your product and proof of purchase. When mailing your return, we recommend getting a tracking number from the US Postal Service.
(3)Felix Professional reserves the right to verify information, require a valid proof of purchase, and to deny Clearly Clean Money-Back Guarantee requests in its discretion in cases of suspected fraud or if the purchaser has abused the Guarantee. Limit one refund for one jar or tube per household.
If you purchased your product on Amazon: Please use the Amazon return page to process your return(2).
(2)Because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Felix Professional Clearly Clean Money-Back Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.
Send any questions to cs@felixprofessional.com